What’s Your Problem?

I have argued that approaching planning for higher education as a process of designing solutions to problems can produce better results than a traditional strategic planning process. The problem with thinking in terms of problems, though, is that we don’t always define a problem clearly or specifically enough. Defining clearly: we often confuse problems with […]

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Thinking Like a Designer in Uncertain Times

My opinion piece on “Results-Based Strategic Design” appeared in Inside Higher Ed, a national higher education publication, today. I argue that the resources of human-centered design, along with a strong focus on results, can provide a way to focus on what’s important in designing the future rather than attempting to plan it. https://www.insidehighered.com/views/2020/06/23/times-crisis-colleges-should-ask-different-questions-they-do-traditional-strategic

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